At All Times Solutions, your satisfaction is our top priority. We offer a hassle-free return and exchange policy under the conditions listed below.
1. Return & Exchange Window
You can request a refund or exchange within 3 days of receiving your order.
2. Conditions for Returns or Exchanges
- The product must be unused and in its original packaging
- Tags, labels, and accessories must be intact
- The product should not be damaged or altered
3. Non-Returnable Items
The following items are not eligible for return or exchange:
- Used or damaged items
- Sale or discounted products (unless defective)
- Items customized upon request
4. How to Request a Return
To initiate a return:
- Contact us at info@alltimesolutions.pk or +923334647053 within 3 days of receiving the product
- Share your order number, product image, and reason for return
- Our team will guide you through the return/exchange process
5. Refund Timeline
Once we receive and inspect the returned item, refunds are processed within 5–7 business days via your original payment method or bank transfer.
6. Exchange Policy
You can exchange a product for:
- A different size or color (if available)
- A different item of the same or higher value (price difference to be paid)
7. Delivery Charges on Returns
If the return is due to a defect or wrong item sent, we will bear the return delivery cost. Otherwise, shipping costs are the customer’s responsibility.
